What information is collected and how is it used?
There are two types of information we collect from our customers, described below. We never share any of this information with others.
Customer supplied information:
We only collect personal information about our customers at the time of ordering, or when making an enquiry.
When you order, we use this information to process and fulfil your order and to notify you about the status of your order. The type of information we collect includes:
Your name and address
Your email address
When you make an enquiry we collect only your name and email address. This information will only be used to process your enquiry.
We will never collect sensitive personal information without your explicit consent. Personal information we hold will be accurate and up to date. If you find any inaccuracies in the information you have supplied, contact us and we will amend it promptly.
Payments are processed on our behalf by World Pay, or by Pay Pal. We do not collect credit/debit card details ourselves. You can see the privacy policies here:
Browser supplied information
Most web browsers automatically accept cookies. The 'Help' section of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, having cookies disabled will not allow you to take full advantage of our site and all of its innovative features. Therefore we recommend that you turn them on.
How do you protect my information?
When you place an order, we use the services of WorldPay or PayPal who utilise secure servers. The secure server software (SSL) encrypts all your financial information and ensures the security of this information.
When you reach the point at which sensitive information needs to be passed to the payment processing company, you will see a padlock at the bottom of your browser window, and may see a popup window telling you that you are entering a secure area. Clicking on the padlock will give you information about the secure area, where your credit card details are processed and encrypted. The security certificate can only be signed by trusted organisations and guarantees a high level of security.
Questions and comments?
Turumaki Corporation and Glansie.com always welcome your questions and comments about privacy, please contact us.